If your deposit is not credited to your Backoffice wallet within the expected time, please follow these steps:
Verify that the funds were sent:
Double-check that the payment was successfully completed on your side (crypto transaction, card payment, bank transfer, etc.).Check the status in the Backoffice:
Log in to the Pips Markets Backoffice, go to “Wallet”, and review the “In-out requests” list to see the current status of your deposit.Contact support if it’s still missing:
If the deposit has not been credited and the status is unclear or stuck, contact our support team in the Backoffice: https://my.pipsmarkets.com/support
Please include your transaction details (amount, currency/coin, time, transaction ID/hash, and payment method) so we can investigate and assist you as quickly as possible.